Assertive Communications
Target Audience
A one day programme designed to help individuals to develop their
assertiveness skills and feel happier about the way they handle situations
and people.
Objectives:
By the end of the workshop delegates will:
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Develop confidence to deal with a wide range of people including senior
colleagues, team members and professionals from other disciplines,
customers, friends and family members
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Handle conflict with tact and diplomacy
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Communicate effectively and establish requirements
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Learn the 3-step model to assertiveness, fogging techniques,
discrepancy assertion and how to say no
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Feel happier about the way they deal with potentially difficult situations
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