Customer Excellence
Give your business a competitive edge with a great customer experience
| Wednesday 16th November 2011 | The Auctioneer, Carlisle |
| Friday 25th May 2012 | The Auctioneer, Carlisle |
| Thursday 25th July 2012 | Waterside House, Barrow-in-Furness |
| Wednesday 5th December 2012 | Hundith Hill Hotel, Cockermouth |
| Times | 9.30 am - 4.00 pm |
In a world where products and services become more and more alike, often true competitive edge comes only from the experience the customer has with your organisation. The ultimate aim of your company must be to maximise each customer’s experience, in order to retain that customer and for those customers to encourage others to use your organisation.
Learning Focus
- Building customer relations
- Positive first impressions
- Going the extra mile
- Colleagues as customers
- Communicating effectively
- Solving customer problems
- Handling complaints
- Creating and maintaining service standards
Key Content
This workshop gives the opportunity for delegates to practise their customer-facing skills and ensure that they apply fully the principles of service excellence to their own work related situations. Each person leaves the workshop with a Customer Excellence individual action plan.
A popular one day interactive workshop for all staff that have dealings, whether internally or externally, with customers.
