ILM Level 3 Award in First Line Management (5 Days)
Providing first line Managers with the skills and confidence to realise their true potential
| 25th October, 1st, 8th, 15th & 22nd November 2011 | Hundith Hill Hotel, Cockermouth |
| 2nd, 16th, 23rd February, 1st & 15th March 2012 | The Auctioneer, Carlisle |
| 14th, 21st March, 4th, 18th & 25th April 2012 | Waterside House, Barrow-in-Furness |
| 6th, 13th, 20th, 27th June & 4th July 2012 | Hundith Hill Hotel, Cockermouth |
| 5th, 12th, 19th October, 2nd & 9th November 2012 | The Auctioneer, Carlisle |
| Times | 9.30 am - 4.30 pm |
Target Audience
New, aspiring and practicing first line managers who wish to gain a nationally recognised qualification and develop their people management skills.6
Summary
At the end of the programme learners will know:
- How to select effective communication methods appropriate to the person and situation
- How to adopt the appropriate leadership behaviours to enable individuals and teams to meet their objectives
- How to gather and interpret information to solve problems
- How to solve problems using appropriate decision making models
- How to plan, implement and communicate change
- How to plan and conduct one-to-one performance interviews with staff in a variety of situations
- How to use effective time management techniques to prioritise and achieve work objectives
- How to utilise individual strengths to build an effective team
- How to train, coach and provide constructive feedback to team members
Learners will be given full support by a management coach throughout the 5 day programme to achieve ongoing assessments and complete out of course work.
“I have implemented weekly team meetings and regular one-to-one reviews with the team and my out of course improvement assignment was on how to reduce energy costs; this has now been successfully implemented saving the company significantly more than the cost of the course!”
Phillip James, Bells Limited
Fee
£599 + VAT
Includes lunch, refreshments, certification and free ILM studying membership for 6 months to gain access to information, support and resources.
Level 3 Certificate and Diploma Programmes available
