Professional Reception Skills

Target Audience

A one day programme developed for those people who interact with customers and colleagues on a daily basis and have a responsibility for projecting a professional
company image.

Objectives:

By the end of the workshop delegates will:

  • Recognise the importance of first impressions, attitudes and behaviours

  • Learn how to project a professional image when dealing with customers/visitors

  • Refresh telephone skills

  • Learn how to handle difficult people with tact and diplomacy
Make an impression