Assertive Communications
Handle difficult situations and a wide range of people with confidence and diplomacy
| Location: | The Auctioneer, Carlisle | Hundith Hill, Cockermouth |
| Time: | 9.30am - 4.00pm | 9.30am - 4.00pm |
|
Thursday 11th January 2024 |
Target Audience
A one day programme designed to help individuals to develop their assertiveness skills and feel happier about the way they handle situations and people.
Learning Outcomes
At the end of the workshop learners will be able to:
- Confidently deal with a wide range of people including senior colleagues, team members and professionals from other disciplines, customers, friends and family members
- Handle conflict with tact and diplomacy
- Communicate effectively and establish requirements
- Utilise various assertiveness models including 3 step model to assertiveness, discrepancy assertion and saying no
- Deal with potentially difficult situations with tact and diplomacy
Key Content
| 9.30 | Welcome, registration, refreshments and introductions Aims/Objectives Icebreaker activities |
| 9.45 | Defining assertive behaviour - self assessment |
| 10.15 | Body language - effects of different behaviours |
| 10.45 | Tea/Coffee |
| 11.00 | Assertiveness techniques The 3-step model to assertiveness / saying no / discrepancy assertion / fogging |
| 12.30 | Lunch |
| 1.30 | Practice sessions |
| 2.30 | Tea/Coffee |
| 2.45 | Case Study Work – communicating with senior colleagues Case Study Work – dealing with a sensitive situation with a member of staff Handling complaints Evaluation |
| 4.00 | Close |
“As always, Julie Bell manages to provide training in a difficult subject area with enthusiasm and knowledge, providing delegates with an interesting day and a kit bag of tools to take away and use in the workplace, and indeed in your home life too. By providing me with easy to remember tips and assertiveness methods I have been able to make positive changes to the way I approach people and my work. Thoroughly recommended for anyone, even those who do not feel like they have an issue with being assertive.”
Maddie Wilson, Melville and Co Chartered Accountants
Fee
£250 + VAT
Includes all materials, refreshments and lunch
