Professional Reception Skills
Give your business a professional image and create a great first impression
| Location: | Hundith Hill, Cockermouth |
The Auctioneer, Carlisle |
| Time: | 9.30am - 4.00pm | 9.30am - 4.00pm |
Learning Outcomes
At the end of the workshop learners will be able to:
- Recognise the importance of first impressions, attitudes and behaviours
- Learn how to project a professional image when dealing with customers/visitors
- Develop and refresh telephone skills
- Handle difficult people and situations with tact and diplomacy
Key Content
| 9.15 | Registration and coffee |
| 9.30 | Introductions, aims and objectives of the day Role of the receptionist First Impressions You and your customers |
| 10.45 | Tea/Coffee |
| 11.00 | Projecting yourself – voice, appearance, image Communicating effectively face to face |
| 12.45 | Lunch |
| 1.45 | Telephone Handling Skills
|
| 2.45 | Tea/Coffee |
| 3.00 | Dealing with difficult situations/people Personal Action Planning |
| 4.00 | Close |
“I attended the Professional Reception Skills Course and found it to be very useful in the early stages of my career as a receptionist. I found the tutor very helpful and friendly.”
Alex Brown, Burnetts Solicitors
Fee
£195 + VAT
Includes all materials, refreshments and lunch
